When they send email it says unable to send email, the user name or password is incorrect. This article is intended for those Telus email users who are able to receive emails but can not send it from iPad, iPhone or macOS.
Why am I unable to send email from or email account on iPhone, iPad or Mac? It has been noticed that this problem occurs either during the initial setup of the email account or after the iOS or macOS upgrade as some email settings get out of order after an upgrade. Unable to send email from or email account on iPhone, iPad or Mac The strange thing happens when you run connection doctor on Apple mail and it says “connection and login to server succeeded” for both incoming and outgoing mail server but you still can not send email from Telus account. When you send emails from Telus account it stays in the outbox and never gets send or you get the error message “unable to send email, the user name or password is incorrect.” This is a very common problem with Telus account configured on iOS devices (iPhone, iPad, iPod Touch) or macOS. Don’t be shocked if your or email account suddenly prevents you from sending any email even if the password and all the settings are correct and you can even receive emails.
